Anyone else charged by the club for postage for West Ham away when the tickets are being sent digitally? I was and contacted the club via their support page on X. Not because I was bothered about the £2 charged for the two tickets but if they’re doing that for 3000 tickets that’s a nice little 3k extra for them and thought they should be aware of it as there was obviously an error on the system. Sent them a polite message just pointing out what had happened. Got a reply, refunded me for postage which I hadn’t asked for so fair enough, but it was a very brief, almost curt message with no apology for the error in taking extra money or thanks for pointing it out which I thought was pretty poor tbh. They also said there was always a transaction fee of 50p for every away ticket. So 50p for postage and 50p transaction.Wasn’t aware of this. I’ve always just thought postage was £1 for each ticket. Lo and behold, just ordered my tickets for Man City and no transaction fee at all…so not sure why I was told it applied to all away tickets? All in all, not a great piece of customer service tbh. Felt like I was an inconvenience to them, simply for pointing out their error! Not a great way to treat loyal customers but perhaps just another sign of the times!