I was / am VERY impressed with the Villa ticket office today.
My daughter , who is 20, and at Uni (in Cardiff) doing her masters, has been a Villa ST holder since she was 3, and travels every game from Uni (inc. midweeks). (so does my son by the way - also at Cardiff Uni)
In September, she is going to the University of Columbia, Vancouver, Canada for a year as she has been lucky enough to qualify for a study year abroad - to study the modules she wants to, Volcanology (pretty hard to study Volcanoes in the UK !)
Obviously, she / we were worried that if we gave up her season ticket, someone else may buy the seat, meaning when she gets back, she can't sit in the seat she has had for 17yrs, she coudn't sit with her family, and she would probably stop coming, and as my kids travel up together, my son may have knocked it on the head as well. On the flip side, I can't afford to pay £250 for absolutely nothing - it was a dilemma.
I contacted the Villa yesterday by email and received a call this morning.
They will put the seat on hold - so it will not be offered as a ST next year, she can purchase it game by game for the ones she can make (as, she goes late August , she may be able to make some at the start, and maybe Xmas and the end - just by me giving Villa a call in advance, they will offer the seat for other games - and she can purchase the seat back for the 2020/21 season as normal if she is back and wants to.
You can't say fairer than that can you. Very good service and I am eternally grateful to them.
A good news story from the Villa !