I think "struggling to adapt" or as above "not able to keep up" is not right. Reading he above posters, they (like me) choose not to have a smartphone. I can use one, have no trouble with using the stuff on them but I don;t want nor need one, NOR should be forced to own or use one.
It isn't about people refusing to "get with the times." It is a choice. Why should I pay a mobile bill for a smartphone? The sim only deal on my old dumbphone (ring and text only) is more than I need already. A phone I normally forget to take with me to the game anyway. I only have a phone because the wife insists. It rings a few times a month!!
People need to stop thinking this is a struggle for "older people" or technophobes and understand that not everbody needs their whole life to be controlled by tech. That does not mean they can't use it. I have written several websites, have built databases in access and VB in the past (20 years ago now) and have mesh wi-fi in the home because I do a lot online, but that is the the point. I do it at home.
Club should have thought abought this and a physical card should either work from the get go or a new one issued before the start of the season unless opted out. I'm not on twitter, hardly open facebook. Club needs to wake up (as does most of the world) that not everybody wants or needs a smartphone.