The Fear
A Wise Man (once sat next to him)
We could’ve told you not to pet the lions.
That’s the evolution for me, the niche experiences will be where the money is at for income rich millennials of the future looking for tailored safari trips, amazon rainforest for tours of Asia or South America. Kids aren’t going to Zante in their droves as much these (apparently) - they don’t know what they’re missing ?
Yes, going to need to be added value, spend time, treat customers as important people, not as numbers who are rushed in and rushed out. The ones that survive will be providing an experience.