So , my Virgin tv .
I had the technicians number , so when I hadn’t heard anything by 10-30 , I phoned him . He said to call him as it would be quicker than going through Customer Services , nice touch , I thought .
No answer ......... left a voicemail
Left it for another hour , phoned him again .
No answer , left another voicemail,
Half an hour later I got a text message to say he was on holiday now until until the 4th Jan.
and it would be best for me to contact Customer services ! !!!!!
Unbelievable .
I left it for half an hour to calm down , phoned them and went through all the rigmarole of the press one , press two etc .
Got put on hold ( Alongside Harry) for twenty minutes , then got into the mother of all conversations about having to wait for a week for a technician to call , .... have it cancelled by Virgin an hour before he was due ,.... having the bloke out to tell me it wasn’t the box , but two loose connections on two other connection box’s ,.
Only for the set to crash again ten minutes after he had gone ,.
So then I’m told they are doing a test on my box as we speak . !
The same test they did last week .
Then they tell me I need a new box ,
As they told me last week .
ha ha .
..... then they tell me they can’t get a technician out to me until after the 4th of Jan .
Then the fight started ............ my wife took the phone off me , ....
and they are posting a box out to us in the next three days
They have given us a compensation claim number to use on the Complaint Form they are going to email immediately........ which hasn’t arrived yet !
There isn’t an emoji for “ don’t hold your breath “