I will start by saying that I never had any intention of requesting a refund for this season or last; whether we got to see any football or not. I still don't. I think that's the beginning not the end and I'd say the level of loyalty shown by fans deserves more than the club has given.
It was never so obvious that video keys were a replacement for sitting in the ground, it became apparent gradually. Once it was clear that was the deal then it should have been spelled out and some sort of acknowledgement of rights surrenedered should have been made. Look at where we are: some fans have literally given the club several hundred pounds without any acknowledgement other than a short paragraph in a long address. Some of us are now questioning others for not going along quietly with this situation.
We may need to nurse the club along for a good while yet and it's entirely possible it won't survive in its current form. I have every sympathy with the couple of staff trying to make a woefully poor system work and thank them for their efforts but it didn't need to be like this. The way the ifollow system was set up for us was wrong from the start and the administration of it has been poor. There has been no dialogue with fans some of whom might have the skills to improve matters and many of whom would have been prepared to undertake mundane tasks.
I know one fan of around my age, a long time ST holder, who hasn't watched a single game online and doesn't intend to in the future. No one has contacted him and I suspect no one at the club knows how many there are like him. These are lifelong fans, who have made a substantial financial contribution without recognition. We desperately need to keep them on board. I'll end by repeating my observation that the very people, who declare us customers and the club a business, are those most adamant that we have a duty to pay up and shut up. Right now the survival of Gillingham FC relies more on the support of its fans than any other factor.