Fan Consultation Group
- Thread starter The Fear
- Start date
Cheshire Villan
Vital 1st Team Regular
Looks like a productive meeting. Continuing the good vibes.
Melon Donkey
I am a little bit perplexed
I think that the fact that we are debating what the bloody thing means says it all.
Amateurs ( them not us ,obviously)
Amateurs ( them not us ,obviously)
Silhillvilla
Vital Football Legend
Did I hear wyness is on WM this Friday on the phone in ?
Melon Donkey
I am a little bit perplexed
Yes he is. I imagine there will be season ticket queries!.
Silhillvilla
Vital Football Legend
He's got balls, will give him that
VillaTomB38
Vital Football Hero
All sounds good but I'm not sure why they're going to Celtic to view the safe standing (Although it won't hurt) section now when Germany have had those sections for years. A lot of German teams are only a one flight away. I also quite like the fact that Tone is looking at regenerating the area as a whole.
villasince67
Vital Football Hero
Plenty of time to prepare the predictably deadpan responses whilst counting his money.
Very, very interesting. I'm looking forward to following closely (thanks to Jonathan) these Fan Consultation Meetings, to see how they progress and develop, and ultimately of course, how they benefit the club. Which of course they will, of that there is no doubt.
Would imagine that they are going to Celtic VillaTomB38 because it makes more sense to do so. Easier to get to, speak the same lingo, have experienced the same sort of issues in the past, just overall easier to communicate with should we have to do follow up visits or communicate via phone on any follow up basis.
Would imagine that they are going to Celtic VillaTomB38 because it makes more sense to do so. Easier to get to, speak the same lingo, have experienced the same sort of issues in the past, just overall easier to communicate with should we have to do follow up visits or communicate via phone on any follow up basis.
The Fear
A Wise Man (once sat next to him)
Will work as long as members on here and the social media channels Vital Villa have... plus the other sites have... trust/lions/independent supporters groups feed us with the stuff you want put to the board.
(Sounds soppy but.....) I was proud of the sensible suggestions and points raised in the thread on here ready for this meeting, it helped form a large part of the agenda.
So keep your thoughts going folks and we'll obviously have the thread for the next meeting.
(Sounds soppy but.....) I was proud of the sensible suggestions and points raised in the thread on here ready for this meeting, it helped form a large part of the agenda.
So keep your thoughts going folks and we'll obviously have the thread for the next meeting.
The agenda for the Fan Consultation Group meeting on 14/02/2017
<br><br><a href ="http://www.vitalfootball.co.uk/router.asp?7522451">Click here to read the article</a><br><br>
<br><br><a href ="http://www.vitalfootball.co.uk/router.asp?7522451">Click here to read the article</a><br><br>
Cheshire Villan
Vital 1st Team Regular
Winning? Wash your mouth out. I'm not having any of this winning malarky.
The Fear
A Wise Man (once sat next to him)
The agenda for the meeting on 28th June. Unfortunately I'm not around to go, it was meant to be the 6th but obviously Keith Wyness had to serve a suspension. So sirdennis is kindly going on our behalf.
Please note this is the agenda, it won't be changed now. You can obviously leave thoughts/questions for the next one as and when you wish.
Catering
1. With the promised Capital investment from Compass, what is planned to improve the infrastructure to ensure staffing is more efficient, in-order to avoid pinch points on match day?
2. The club announced Heineken as their new beer partner last year. However, with the changing culture of beer drinking in Britain with a focus now on craft and local beers, what is being done to address this?
3. To improve the match day experience around Villa Park and catering offering would the club consider holding a trial street food event?
Match Day
4. There is a lack of half-time entertainment. What is being done to re-introduce fan competitions?
5. There has been positive move by changing the music building up to the start of kick-off. For example, Hi Ho Silver. Is this going to continue and what will be the entrance music for the forthcoming season?
6. What is the likelihood of the Lions Club re-opening in the Doug Ellis Stand?
7. To support the Project B6 fan funded flags initiative; can the club please provide concourse signs on the exit of the Lower Holte & North for the return of flags to a designated drop off point in addition to a stadium announcement pre/post match?
8. With heightened security levels due to terrorism, what is the club doing to improve security when supporters have been able to smuggle in flares which have then been set off in the ground?
9. At the Leeds United away game last season there was overcrowding and altercations with the police as well as stewards after a flare had been released as supporters tried to exit via the emergency exits. The overcrowding and handling of supporters created a safety hazard. Can the club please request a report from Leeds United of what happened that evening?
Ticketing
10. Print at home tickets attract an admin fee. Considering the cost of printing the ticket is at the expense of the supporter, can the club please explain the basis of this fee?
11. Supporters continue to experience problems accessing the online ticketing website. What is being done to address the server capacity to cope with the extra traffic?
12. Not all ticketing requests can be serviced by Ticketmaster and some supporters have to be re-directed to the club. Can the club please be transparent on the ticket service offering as this isn’t clear when dialling in?
13. When away tickets are released on-line the qualifying criteria does not feed through in a timely manner to supporters’ accounts. As a result supporters often experience delays in being able to purchase tickets contrary to the criteria advertised.
Supporter Engagement & Welfare
14. Following the introduction of Villa Support Twitter account, what other channels is the club considering in order to drive effective supporter communication? For example, has it considered a Facebook Q&A or an enterprise live chat solution?
15. What progress has the club made in transmitting live feeds of games (U23s) from Facebook to AVTV for those that do not have social media accounts?
16. Can the club please provide supporters with an update on the forthcoming new loyalty program?
17. What is the club’s alternative to the EFL’s iFollow?
18. What is the club doing to support fans with autism?
For example, Middlesbrough have set-up a special sensory room so that children with autism can attend matches.
Other
19. When can supporters expect the club to reveal the new shirt sponsor?
20. When will supporters be able to purchase the 2017/18 kit and how will prices compare to last season?
21. What’s the update on safe standing?
22. Where is the club at in terms of increasing the provisions for disabled fans?
a. Is it adhering to the deadline of Aug that was set when we were in the Premier League in 2015?
b. If not, when do we expect to meet the requirements?
c. The North Stand what other areas of the ground have been identified for increasing disabled seating?
Please note this is the agenda, it won't be changed now. You can obviously leave thoughts/questions for the next one as and when you wish.
Catering
1. With the promised Capital investment from Compass, what is planned to improve the infrastructure to ensure staffing is more efficient, in-order to avoid pinch points on match day?
2. The club announced Heineken as their new beer partner last year. However, with the changing culture of beer drinking in Britain with a focus now on craft and local beers, what is being done to address this?
3. To improve the match day experience around Villa Park and catering offering would the club consider holding a trial street food event?
Match Day
4. There is a lack of half-time entertainment. What is being done to re-introduce fan competitions?
5. There has been positive move by changing the music building up to the start of kick-off. For example, Hi Ho Silver. Is this going to continue and what will be the entrance music for the forthcoming season?
6. What is the likelihood of the Lions Club re-opening in the Doug Ellis Stand?
7. To support the Project B6 fan funded flags initiative; can the club please provide concourse signs on the exit of the Lower Holte & North for the return of flags to a designated drop off point in addition to a stadium announcement pre/post match?
8. With heightened security levels due to terrorism, what is the club doing to improve security when supporters have been able to smuggle in flares which have then been set off in the ground?
9. At the Leeds United away game last season there was overcrowding and altercations with the police as well as stewards after a flare had been released as supporters tried to exit via the emergency exits. The overcrowding and handling of supporters created a safety hazard. Can the club please request a report from Leeds United of what happened that evening?
Ticketing
10. Print at home tickets attract an admin fee. Considering the cost of printing the ticket is at the expense of the supporter, can the club please explain the basis of this fee?
11. Supporters continue to experience problems accessing the online ticketing website. What is being done to address the server capacity to cope with the extra traffic?
12. Not all ticketing requests can be serviced by Ticketmaster and some supporters have to be re-directed to the club. Can the club please be transparent on the ticket service offering as this isn’t clear when dialling in?
13. When away tickets are released on-line the qualifying criteria does not feed through in a timely manner to supporters’ accounts. As a result supporters often experience delays in being able to purchase tickets contrary to the criteria advertised.
Supporter Engagement & Welfare
14. Following the introduction of Villa Support Twitter account, what other channels is the club considering in order to drive effective supporter communication? For example, has it considered a Facebook Q&A or an enterprise live chat solution?
15. What progress has the club made in transmitting live feeds of games (U23s) from Facebook to AVTV for those that do not have social media accounts?
16. Can the club please provide supporters with an update on the forthcoming new loyalty program?
17. What is the club’s alternative to the EFL’s iFollow?
18. What is the club doing to support fans with autism?
For example, Middlesbrough have set-up a special sensory room so that children with autism can attend matches.
Other
19. When can supporters expect the club to reveal the new shirt sponsor?
20. When will supporters be able to purchase the 2017/18 kit and how will prices compare to last season?
21. What’s the update on safe standing?
22. Where is the club at in terms of increasing the provisions for disabled fans?
a. Is it adhering to the deadline of Aug that was set when we were in the Premier League in 2015?
b. If not, when do we expect to meet the requirements?
c. The North Stand what other areas of the ground have been identified for increasing disabled seating?
