Its just bad process within the clubs management / administration.The club was hopeful that the ticketing issues where behind them after switching to TicketMaster but they've obviously had issues with both us and Warriors.
I'm not sure if this is down to switching mid season, technology or the clubs own fault - maybe a combination of all 3. But at the Fans Fund consultation they had said the were planning to roll that out by now as they moved toplan was to move from the temporary to the full TicketMaster site by now and also roll out the new fans fund.
I suspect the the issues with the ticketing system have pushed that back that as the ticketing system was going to be part of delivering some of the fans fund benefits.
The handling of the Bolton and Fleetwood tickets has been very disappointing even if they are having technology issues.
It's obviously very frustrating for all involved at the moment but you'd like to think that once they get it properly sorted it will be fixed for good.
If we are doing this mid season and don't/didn't have outside help to get this tech project planned correctly it was doomed to fail from the off. I'd hope they are learning from these mistakes, but it requires far more than just "getting it right" for a company to avoid this kind of thing.