danvilla2
I’m not an expert
These companies either get stuck in a time warp or get into the hands of private equity owners who chase the profit without any long term marketing strategy.
The carpetright by me looks like it’s stuck in the early 90’s with hardly any customers in the shop - we were pounced on by an annoying sales man so left it a week and discovered Tapi carpets. An up to date modern shop with a relaxed sales team who simply told us to shout if we needed any help.
Curry’s PC World - ordered a new washing machine, notification after ordering was a two week delay due to out of stocks. Had to remove and dispose of the old one. FFS. WaIted two weeks, still no confirmation of delivery from Germany. Cancelled the order, went onto AO.com, next day delivery on a Sunday, took out the old one and put in the new one.
The traditional bricks and mortar companies have a real problem with the online game, some companies have great websites such as AO or ASOS yet go onto the Tesco website and there is one for food and one for goods. The Sainsbury’s website is poor to navigate and takes an age to put through an online shop.
The high street winners will be the cost efficient and most aggressive with their suppliers fighting off inflation. I think Tesco will do well in the grocery world and keep an eye out for B&M moving into frozen.
The carpetright by me looks like it’s stuck in the early 90’s with hardly any customers in the shop - we were pounced on by an annoying sales man so left it a week and discovered Tapi carpets. An up to date modern shop with a relaxed sales team who simply told us to shout if we needed any help.
Curry’s PC World - ordered a new washing machine, notification after ordering was a two week delay due to out of stocks. Had to remove and dispose of the old one. FFS. WaIted two weeks, still no confirmation of delivery from Germany. Cancelled the order, went onto AO.com, next day delivery on a Sunday, took out the old one and put in the new one.
The traditional bricks and mortar companies have a real problem with the online game, some companies have great websites such as AO or ASOS yet go onto the Tesco website and there is one for food and one for goods. The Sainsbury’s website is poor to navigate and takes an age to put through an online shop.
The high street winners will be the cost efficient and most aggressive with their suppliers fighting off inflation. I think Tesco will do well in the grocery world and keep an eye out for B&M moving into frozen.