muttley
Alert Team
Here's the problem, the club (THFC) shouldn't be managing this survey and communicating this review. It holds no credibility as THFC doesn't represent the voice of the customer. It's an arrogant thing to do.
For me, the club should have gone to their Supporters Trust, funded the review and taken a step back from the execution. The club's Supporters Trust should have been communicating the findings back to the club and the fans.
Herein lies the problem of that fractured relationship with THST and a club who thinks they can operate without a supporters trust. Worse still, they think they are the supporters trust. I'm calling bullshit on that.
The only headline here is "THFC tells their own fans they can't use the Y word anymore"
Laughable when you think about it, especially as the Y word is in the dictionary with a definition of "Spurs fan".
By the way this is not my opinion on whether we should or shouldn't use the Y word. I'll get to that on my next post.
For me, the club should have gone to their Supporters Trust, funded the review and taken a step back from the execution. The club's Supporters Trust should have been communicating the findings back to the club and the fans.
Herein lies the problem of that fractured relationship with THST and a club who thinks they can operate without a supporters trust. Worse still, they think they are the supporters trust. I'm calling bullshit on that.
The only headline here is "THFC tells their own fans they can't use the Y word anymore"
Laughable when you think about it, especially as the Y word is in the dictionary with a definition of "Spurs fan".
By the way this is not my opinion on whether we should or shouldn't use the Y word. I'll get to that on my next post.