It isn't a shambles.
Their handling of the last four transfer windows has been shambolic, which has led to snatching failure from the jaws of victory (2019-20) and a catastrophe on the pitch now.
But behind the scenes? No, not buying it. Academy has improved, as has the output. Organisation around the club seems professional and I have actually been pretty pleased with customer service I received. Under Fawaz, I would never order anything to be delivered, including my season tickets, because I simply didn't trust they would arrive; and I remember the days when season tickets only arrived a few days before the season started.
We have spent money, we have sold players for profits and I cannot recall many real assets running their contracts down and going for a pittance; Osborn is the only one I recall, and his fee was still decent. I remember the doughty regime for a long time refused to discuss a new contract until a player was in their final year; we lost loads of players for fuck all due to that (Scimeca and Williams for example).
I am not trying to defend the regime as if I am a fan of it. I'm not a fan. But neither am I an implacable opponent as I was from more or less the start of the Fawaz regime.
I am, however, an implacable opponent of this utter bullshit "new way of doing things" which seems to completely ignore the necessity of at least competitive competence to be able to achieve anything