If you are an iFollow monthly subscriber please be aware that the EFL/iFollow will violate their own terms and conditions to automatically renew your subscription in June and July. I’ve been going back and forth with them through email on this issue.
They state in their Terms and Conditions that they will email any major changes to monthly service to subscribers so they can make a determination of whether to continue the subscription the following month. Apparently they do not consider zero matches being available a change in service, and so automatically charge you without notification. This does of course beg the question what your monthly subscription is paying for in June and July.
It would appear that the position of EFL/iFollow is to purposefully not send out notification of automatic renewal for June and July despite that their own Terms and Conditions explicitly state that subscribers will be notified in advance of planned changes. Clearly this fraudulent behavior occurs because EFL/iFollow know that most fans would unsubscribe for the summer months when there are no matches available, thus it becomes a way to maximize income at the expense of poor customer service and unethical business practices.
If you are an iFollow subscriber be aware. I’ll let you know if they come back with any change from their position. Really disappointing, I’m tired of fans being treated this way.
They state in their Terms and Conditions that they will email any major changes to monthly service to subscribers so they can make a determination of whether to continue the subscription the following month. Apparently they do not consider zero matches being available a change in service, and so automatically charge you without notification. This does of course beg the question what your monthly subscription is paying for in June and July.
It would appear that the position of EFL/iFollow is to purposefully not send out notification of automatic renewal for June and July despite that their own Terms and Conditions explicitly state that subscribers will be notified in advance of planned changes. Clearly this fraudulent behavior occurs because EFL/iFollow know that most fans would unsubscribe for the summer months when there are no matches available, thus it becomes a way to maximize income at the expense of poor customer service and unethical business practices.
If you are an iFollow subscriber be aware. I’ll let you know if they come back with any change from their position. Really disappointing, I’m tired of fans being treated this way.