SteveTreacle
Vital 1st Team Regular
Multiple ST holders at one address is an issue but no one planned for a lockdown when the tickets were sold. As a bit of PR the club could identify multi season ticket households and send some merchandise as a gesture.
Not a perfect solution but its a far from perfect situation
I would have been happy for me and my son (at the same address) to get a code each to give us the opportunity to both watch the match. Of course, we both watch the match together usually, but it could be that I'm out/away and we may need separate codes. The club have only been sending one code. I queries this by email and was told I needed to provide a separate email address for my son (he's 8 so hasn't got his own). I provided a second email address for him and got an out of the blue call from the club last week requesting a second email address for him, which I provided again, yet only one code turned up to my usual email address last week. It didn't really affect us as we were both at home and saw the match, but the club does itself no favours time and time again getting very simple issues, whether it be ticketing, merchandise or in this case online access to matches wrong.
It's also been mentioned elsewhere that Scally is talking about how budgets are tight for us (and understandably so), so why is the clubshop full of last season's merchandise sitting there shut? Why not get a small number of staff in and sell off last season's merchandise reduced, half price etc online and raise some funds? Why not cash in and get some facemasks made and available for order? I wanted to get a GFC poppy 2020 pin badge - I got a 2019 last year - to help the poppy appeal. British legion are doing an array of them online for almost all football league clubs - a number smaller and/or in a more precarious predicament than us. I contacted the online poppy shop and asked why there were no GFC ones. All they needed was simple permission from each club to produce and sell them and they had contacted all clubs and made them available for the clubs that responded. My guess is that we didn't bother. It's a minor thing, but another example of us just not getting the very simple things right.