Juan Mourep
Vital 1st Team Regular
http://www.huffingtonpost.co.uk/2014/01/25/hsbc-moneybox_n_4664439.html
HSBC have been accused of quizzing customers withdrawing large sums on cash on what they want to spend it on - and demanding proof of what they will purchase.
Several customers told BBC Radio 4's MoneyBox programme that when they attempted to withdraw certain sums, between £5,000 and £10,000, they have been asked to provide proof of why they need the money.
Stephen Cotton told MoneyBox that he wanted to withdraw £7,000 from HSBC to pay a loan back from his mother.
"When we presented them with the withdrawal slip, they declined to give us the money because we could not provide them with a satisfactory explanation for what the money was for. They wanted a letter from the person involved," he said.
The BBC said numerous others had reported problems, including a man being asked to provided booking receipts for his holiday, and quotes from builders, before they could get cash.
Last week, a reader contacted the Daily Mail's This Is Money to complain about the policy. "HSBC will not let me take out anything over £1,000 cash over the counter. I gave them warning, but they say they must know what I will use it for - they want to see evidence of hotel bookings etc.
"In short, they refuse to give me my cash.
More at the link.
In short I don't care if they are now reviewing this policy, come Monday HSBC are losing this customer, they may get away with pushing governments around, but we are the lifeblood, no customers, no bank.
HSBC have been accused of quizzing customers withdrawing large sums on cash on what they want to spend it on - and demanding proof of what they will purchase.
Several customers told BBC Radio 4's MoneyBox programme that when they attempted to withdraw certain sums, between £5,000 and £10,000, they have been asked to provide proof of why they need the money.
Stephen Cotton told MoneyBox that he wanted to withdraw £7,000 from HSBC to pay a loan back from his mother.
"When we presented them with the withdrawal slip, they declined to give us the money because we could not provide them with a satisfactory explanation for what the money was for. They wanted a letter from the person involved," he said.
The BBC said numerous others had reported problems, including a man being asked to provided booking receipts for his holiday, and quotes from builders, before they could get cash.
Last week, a reader contacted the Daily Mail's This Is Money to complain about the policy. "HSBC will not let me take out anything over £1,000 cash over the counter. I gave them warning, but they say they must know what I will use it for - they want to see evidence of hotel bookings etc.
"In short, they refuse to give me my cash.
More at the link.
In short I don't care if they are now reviewing this policy, come Monday HSBC are losing this customer, they may get away with pushing governments around, but we are the lifeblood, no customers, no bank.