Anyone know why the ticket office was shut today?

daveycrocket

daveycrocket

Vital Squad Member
Went down to buy 4 tickets for Monday's game at around 2:50 and there was nothing open. The players were boarding the coach down the end ready for tonight's game. When ringing the ticket office on my return, the message said that they were open Friday 9-5 which is today, and 9-1 tomorrow. They obviously weren't open today, does that mean they won't be open tomorrow then, which means I'll have to pay extra on the day then!
 
No idea why they was closed today, but if I was you I'd buy them online,and collect on the day
 
Fair enough but why didn't GFC let us know. There was no notice up down there today explaining the Xmas opening times. There was nothing in the Medway Messenger about the ticket office opening times, even though there was a piece about ticket prices for the Millwall game tonight.

There was a 16 day period without a game early in December when the ticket office was open all the time. We now have our busiest period of the season with 3 games in 8 days and they shut. Stupid!
 
I've seen a few things online about it being closed over Christmas, in line with "usual GFC tradition", but I do think they should've opened for half a day over the period for tickets. Plus I reckon the shop might've got some trade, but understand closing probably saves money in the long run.
 
Wouldn't it be nice to be able to pay at the turnstile like the old days they could do it with the town end no allocated seating the ticket office is open Monday morning
 
Why the hell do you need to go down to the stadium to get tickets? Just order them online or over the phone (when they are open) and pick them up on the day. So much more simple and saves a journey down there.

That said fairly poor show to not advertise properly when they are open over xmas. Not the first of last place to do it though. A few put let's this year have not let us know (the Chinese last night and a pub on boxing day).
 
As I live in High Wycombe I phone to get a ticket so when I rang today to get a ticket for Monday there was no automated message saying the ticket office was shut but the normal message saying I was 7th in the queue and then when I rang back later 5th in the queue etc etc so after a few hours I checked the website and it stated the ticket office was shut and to book the ticket online, why was there no automated message say the ticket office was shut, strange?
 
All,

Apologies for any inconvenience here; I spoke with our CEO about getting an automated message on the phonelines in future, as people have been calling while the offices are closed. That will be rectified going forward.

However, the Millwall off-sale dates were published online in the third week of November, and in the Rochdale (November 26) and MK Dons programmes (December 17). 30 posters were put up around the stadium publicising this - they're on show in the Factory, ticket office, megastore, Rainham End, Gordon Road and Medway Stand concourses.

The club's Christmas opening hours (well, closing dates) were first publicised on the website in the final week of November, and the story has consistently been among the top five on the GFC website and posted to social media throughout December.

This information was also listed in the MK Dons match programme.

The website has never been updated so regularly. The social media channels have never had so much interaction with fans. Please, use them, we put a lot of time and effort into maintaining them. I dealt with three people whose Millwall tickets hadn't arrived by post who contacted the club through social media today; all of whom (to my understanding) got in without problems. We're here to help, trust me.

Finally, Oxford ticket sales can still be made online, thus avoiding the 2 matchday increase. Full information is here: http://www.gillinghamfootballclub.com/news/article/2016-17/oxford-united-ticket-details-3442945.aspx

 
Thanks for your response Nick, yes I must have missed the social media updates stating the ticket office was shut over Xmas and must admit I don't access the offical site often which would have clarified the position.No big deal as I will get a ticket online or at the ground on Monday but their definitely should be an automated message when the ticket office is shut as not everyone has access to Internet or socal media and it was a bit misleading when I rang today cheers
 
Fair points nick re the communications. However more generally most retail and entertainment businesses only shut on Christmas Day and even most 9-5 type office jobs open up for working days between xmas and new year. Why can't Gfc open up for a couple of days on a skeleton staff like most other businesses say on 28th and 29th for people to pop in, pick up tickets or buy merchandise - especially kids with Christmas pennies to spend? Scally quite often likes to say the club operates like a business in the modern world as business has changed, but that only seems to apply when it suits.
 
Probably because most football clubs run on a bare minimum for non football related staff. Staff are generally not permitted to take any time off during the football season but this year it fell that our games were away from home so giving the staff an opportunity to take some much needed time off.
 
I take on board everything Nick says, but I bought my Oxford tickets online on the 21 Dec and I am assuming they have not been posted, why is that? I spent a long time at "No 1 in the queue" on the phone before I found out the ticket office was closed. If the tickets were posted (as I expected) then they may have been lost in the post which I will have to sort out in person at the ticket office Monday.
 
True little gem, but there are plenty of small businesses - corner shops, high street shops, cafes, pubs etc - that are much smaller set ups and have fewer staff than gfc which are open 364 or 365 days a year. I'm not saying the club should do that, but for me a near two week shut down at what should be one of the busiest times of the season is excessive - 2/3 short opening days between xmas and ny with skeleton staff (like a lot of businesses) would seem sensible for a customer services business.
 
Lots of points raised here:
1 - I was always going to go to the Oxford game, but 2 colleagues were waiting for work commitments before deciding. Got confirmation on Friday morning, so rang the club to check their opening times. The message said they were open Friday 9-5 and Saturday 9-1, wrong on both counts. Very unprofessional Mr Scally!
2 - Lots of businesses busiest times are the Xmas period, Gillingham's is. Most were all back to work last week, certainly Thursday & Friday at the least. Surely a couple of half days at the most, but no.
3 - A lot of fans haven't got internet access. I have, so tried to buy on line last night, but to get a concessions tickets you had to put your code in. I did this using my 'buying tickets' code that I have to give at the counter when buying, but it was constantly rejected. I am now going to re register in my wife's name shortly and try again. Some may say just go down and buy yours on Monday, but No1 have you seen the queues on matchdays, and No2 Why should I have to pay 8 extra. It all pisses me off.

GFC should be making it easy to get tickets to encourage fans, but it seems just the opposite. Wait for Scally to be moaning about low attendances soon.
 
GGGRRR couldn't buy tickets at the ticket office as it has been closed and now can't buy online because it doesn't recognise my details click forgotten password but still it won't let me in so I guess I will have to pay extra on the day which I don't see why I should have to or just give up and don't go I guess they wont miss an extra 2 supporters on Monday I wonder how many more this has affected

I see someone else is having the same problems

Been trying to get tickets for my grandsons on line same result as swingfield and muppet, also being told at one stage [when trying to register] that my details are already in the system but being told no details available when following procedure for forgoten password
and

Well I'll be there if I can ever get a ticket. I usually book by phone but the office is not manned at present so I tried on-line. I have been a registered supporter with a proper customer number for years but I have never booked on-line before so I went through the registration process again in accordance with the on-line information but when I tried to set up a password it was thrown out three times. I only used letters and numbers as instructed. So at this point I thought "sod it, if you don't want my support after 53 years you know what you can do."
So I hope they win but regret that I shall be home in the warm.
Happy New Year to all fellow posters.

Read more: http://gillsconnected.proboards.com/thread/7871/oxford-on-monday#ixzz4UUtT7nQI

 
You have my sympathies tcblue. I've had all the same problems as you trying to get tickets. The process of registering and buying on line worked with me until I tried to buy a concessions ticket, which is when what ever I did, it wouldn't let me buy. Soooo frustrating.

A lot of non Gills supporting blokes I work with often call Gills a mickey mouse set up. I always defend my team, but it's hard to argue with them when an unprofessional situation like this arises....Sort it out Scally!
 
I know daveycrocket I'm a bit of a diehard and ive almost given up god knows what casual fans think
 
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